Facebook Messenger enquiries can arrive from page visitors, existing customers or people exploring a service. A business needs more than a quick reply: it needs the right information, useful qualification and a clear handoff when a person should help.
One conversation policy across your channels
ZOVRIO AI uses the same approved business knowledge, qualification logic and handoff rules across Messenger, Instagram and WhatsApp, adapted to the features and messaging rules of each channel. Customers can ask common questions in Arabic or English, choose options or describe their requirements in free text.
Collect the information your team needs
We agree a qualification journey around the next business step. A service business may need the request type, area and timing. A company selling project-based work may need scope and project stage. These are example questions; your actual workflow is reviewed during setup.
- Answer approved service and policy questions consistently.
- Keep customer replies and qualification context in one workspace.
- Retain the account name and request a phone number when appropriate for a handoff.
- Let staff respond directly and pause AI replies when they take over.
Connection and activation requirements
Your Facebook Page must be eligible, authorized for connection and covered by the necessary Meta permissions. After confirmed payment, complete account access with the purchase email, prepare approved knowledge and authorize eligible accounts from Channels when connection is available. Test your setup and enable replies as the company Manager. The assistant cannot promise an appointment, price, connection or service outcome that your approved information does not support.
Choose a practical starting scope
Messenger can be combined with Instagram or WhatsApp on GROWTH, or included with both on PREMIUM. Standard setup is included, with third-party usage and custom work confirmed separately. Read the plans and billing conditions and our guide to human handoff.
Request a tailored demonstration
Share your common customer questions and what makes an enquiry ready for your team. Request a Facebook Messenger AI demo built around that workflow.
مساعد ذكاء اصطناعي لرسائل فيسبوك ماسنجر
ينظم ZOVRIO AI استفسارات صفحة شركتك، ويرد بالمعلومات المعتمدة بالعربية والإنجليزية، ويجمع متطلبات العميل ضمن أسئلة متفق عليها. تبقى المحادثة وسياق التأهيل متاحين لفريقك.
الربط والتحويل للموظف
يلزم حساب مؤهل وتفويض الربط وموافقات Meta المطلوبة. بعد الدفع المؤكد وإكمال الحساب، يستطيع مدير الشركة تجهيز المعلومات وتفويض الحسابات من قسم القنوات عند إتاحة الربط، ثم اختبار الإعداد وتفعيل الردود عند الجاهزية. عند التحويل يمكن حفظ اسم الحساب وطلب رقم تواصل عند الحاجة، وتتوقف الردود الآلية عندما يرسل الموظف رسالة. نختبر المسار قبل التفعيل ولا نضمن نتائج مبيعات محددة.
Build your customer conversation workflow
Bring your common questions, channels and handoff requirements. We will demonstrate a suitable workflow and confirm scope before activation.